Refund policy

Effective date: August 26, 2026

Xuvoria is a personalized gifts and home décor brand operated by Xuvoria LLC, a Wyoming limited liability company.

This Return, Refund & Replacement Policy applies to purchases made through https://xuvoria.com.

1. 30-Day Quality Guarantee

Please contact us within 30 days after delivery if an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description or the personalization details submitted with your order.

After reviewing the claim, we may provide a replacement, full or partial refund, or another appropriate remedy depending on the circumstances and applicable law.

2. Order Changes and Cancellations

To request a change or cancellation, email support@xuvoria.com as soon as possible and include your order number.

If production has not started, we will make reasonable efforts to cancel or update the order.

Because personalized and made-to-order products are created specifically for each customer, changes or cancellations may not be possible after production has started.

3. Damaged, Defective, Incorrect, or Missing Items

If there is a problem with your order, please provide:

Your order number
A description of the issue
Clear photographs of the complete product
Close-up photographs showing the problem
Photographs of the packaging
A photograph of the shipping label when relevant

Please keep the product and packaging until your request has been reviewed.

4. Returns

Please do not return any item without contacting us first.

Because many Xuvoria products are personalized or made to order, an approved refund or replacement may not require the original product to be returned.

If a return is required, we will provide the applicable return instructions and return address.

Do not send products to the Xuvoria LLC business mailing address unless we specifically instruct you to do so.

Return Shipping Costs

If a return is required because an item is damaged, defective, incorrectly produced, or materially different from the order, Xuvoria will provide the applicable return instructions and will cover authorized return shipping costs where appropriate.

Personalized and made-to-order products are generally not eligible for return due to a change of mind, incorrect option selection, or customer-submitted personalization errors.

Please do not send any item back without first contacting support@xuvoria.com. If a return is authorized, we will provide the applicable return address and instructions.

5. Personalized and Made-to-Order Products

Personalized and made-to-order products are generally not eligible for return, exchange, refund, or cancellation solely because of:

a change of mind;
personal preference;
ordering the wrong option;
incorrect personalization entered by the customer; or
other customer-submitted errors.

This does not apply when a product is damaged, defective, incorrectly produced, incomplete, materially different from its description, or otherwise eligible for a remedy under applicable law.

6. Issues Generally Not Covered

Except where required by applicable law, refunds or replacements are generally not available for:

incorrect names, dates, addresses, wording, sizes, phone models, colors, or product options submitted by the customer;
poor print quality caused by a blurry, pixelated, dark, cropped, or low-resolution image supplied by the customer;
minor color differences caused by screen settings, lighting, materials, or printing methods;
normal production variations in placement, measurements, texture, stitching, ceramic shape, or finish;
damage caused after delivery by misuse, improper care, washing, alteration, accident, or normal wear;
packages delivered to an incorrect address entered by the customer; or
claims submitted more than 30 days after delivery unless applicable law provides otherwise.

7. Lost or Delivered Packages

If tracking has not updated for an extended period or a package appears lost, contact us so we can review the shipment.

If tracking shows delivered but you cannot locate the package, please first check the delivery address, mailbox, porch, parcel locker, building reception, household members, and neighbors where appropriate.

8. Refund Processing

Approved refunds are generally issued to the original payment method.

After we issue a refund, the time required for the funds to appear depends on your bank, card issuer, or payment provider.

9. Exchanges

Because many products are personalized and made to order, we generally do not offer exchanges for a different design, size, color, personalization, phone model, or other option when the ordered product was produced correctly.