Privacy policy

Last updated: August 26, 2026

Xuvoria LLC, a Wyoming limited liability company doing business as Xuvoria ("Xuvoria," "we," "us," or "our"), operates the Xuvoria online store and website at https://xuvoria.com, together with the related products, content, customer accounts, checkout, communications, and services we make available (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit or use the Services, create an account, place or personalize an order, submit a review, contact us, or otherwise communicate with us.

The Services are hosted and powered by Shopify. Shopify and other service providers may process personal information as necessary to provide ecommerce, checkout, payment, security, analytics, advertising, fulfillment, shipping, and related services.

Business Responsible for Your Information

For purposes of applicable privacy law, Xuvoria LLC is the business responsible for personal information collected through the Services, except where Shopify or another third party acts independently under its own privacy policy.

Business name: Xuvoria LLC
Brand name: Xuvoria
Website: https://xuvoria.com
Email: support@xuvoria.com
Phone: +1 585-215-0116
Business mailing address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States

The business mailing address above is not a retail store, walk-in customer service location, warehouse, production facility, fulfillment center, or customer return address. Please contact us before returning any item.

Personal Information We Collect

Depending on how you interact with Xuvoria, we may collect or process the following information:

Contact information: name, email address, telephone number, billing address, shipping address, and other contact or delivery information.
Order information: products viewed or purchased, product options, personalization selections, order history, discounts, transaction records, shipping status, and customer-service history.
Payment information: payment status, billing information, transaction identifiers, and related records. Complete payment-card information is generally processed securely by Shopify or authorized payment providers.
Account information: account credentials, saved addresses, preferences, and account activity.
Personalization content: names, initials, dates, messages, photographs, artwork, logos, pet images, event details, sizes, phone models, colors, design selections, and other information submitted for personalized products.
Customer communications: emails, contact forms, support requests, complaints, return or replacement requests, and photographs or files submitted in connection with an order.
Reviews and user-generated content: review text, ratings, display names, photos, videos, and related information.
Technical information: IP address, browser type, device information, operating system, cookie identifiers, advertising identifiers, and similar technical information.
Usage information: pages viewed, products viewed, links clicked, cart activity, checkout activity, referring pages, and timestamps.

Personalization Content

Many Xuvoria products are personalized or made to order using information or content submitted by customers.

We may use personalization content to review the request, prepare a design, produce or manufacture the product, fulfill and deliver the order, perform quality checks, provide customer support, and resolve replacements, refunds, disputes, or other order-related issues.

Personalization information may be provided to selected production, printing, embroidery, manufacturing, fulfillment, technology, storage, and shipping providers only as reasonably necessary to complete or support the order.

If you submit information or content concerning another person, you confirm that you have permission or other lawful authority to provide that information for the requested product.

We do not use customer-submitted personalization photographs or artwork in unrelated public advertising without separate permission.

How We Use Personal Information

We may use personal information to:

operate and improve the website;
process and confirm orders;
create and fulfill personalized products;
process payments and refunds;
provide shipping and tracking updates;
respond to customer questions;
process authorized replacements, refunds, cancellations, or returns;
collect and display product reviews;
prevent fraud and protect account and website security;
measure website and advertising performance;
provide marketing communications where permitted;
comply with legal, tax, accounting, and regulatory obligations; and
establish, exercise, or defend legal claims.

Cookies and Similar Technologies

Xuvoria, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, maintain cart and checkout functionality, remember preferences, analyze website traffic, measure advertising performance, prevent fraud, and improve customer experience.

We currently use services provided by Shopify, Google, Pinterest, and other providers that may support ecommerce, analytics, advertising, catalog promotion, and conversion measurement.

You may be able to control certain cookies and similar technologies through your browser settings and privacy controls provided on our website.

How We Share Personal Information

We may disclose personal information to service providers when reasonably necessary to operate our business and fulfill customer orders, including:

Shopify;
payment processors and financial institutions;
production and fulfillment partners;
shipping carriers and logistics providers;
technology and cloud-service providers;
customer-support and communication providers;
review providers such as Judge.me;
analytics and advertising providers including Google and Pinterest;
professional advisers; and
government authorities or other parties when required by law.

We may also disclose information when necessary to prevent fraud, protect our legal rights, comply with legal obligations, or complete a legitimate business transaction.

Shopify

The Services are hosted and powered by Shopify. Shopify processes information to provide ecommerce, checkout, payment, customer-account, fraud-prevention, analytics, marketing, and related services.

Shopify may process certain information independently under its own privacy policies. For more information about Shopify's privacy practices, please review Shopify's applicable privacy notices.

Advertising and Analytics

We may use advertising and analytics services such as Google and Pinterest to understand how customers use our website, measure marketing performance, create audiences, and display relevant advertising where permitted by law.

Depending on applicable privacy law, certain disclosures for targeted advertising or measurement may be considered "sharing" or similar regulated processing.

Where available, you may use the privacy controls provided on our website to exercise applicable choices.

Reviews and Public Content

If you voluntarily submit a product review, rating, photo, video, or other content for public display, that content and the display name you select may be visible to other visitors.

Please do not include personal information in public content that you do not want others to see.

Children's Privacy

The Services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

An adult may submit a child's name, photograph, or other information for a personalized product only where the adult is the child's parent, legal guardian, or otherwise has appropriate authorization.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Please do not submit Social Security numbers, government identification numbers, passwords, complete payment-card information, medical information, or other highly sensitive information through personalization fields, reviews, or ordinary customer-support emails.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, fulfilling orders, providing customer service, preventing fraud, maintaining business records, complying with legal obligations, and resolving disputes.

Personalization content may be retained for a reasonable period when necessary for production, reprints, replacements, customer support, disputes, fraud prevention, or legal compliance.

International Processing

Xuvoria LLC is a United States company and Xuvoria currently accepts checkout and delivery to eligible United States addresses.

Shopify, production partners, fulfillment providers, technology providers, and other service providers may operate in different locations. Personal information may therefore be processed in jurisdictions other than the state or country where you are located.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, which may include:

accessing personal information;
correcting inaccurate information;
requesting deletion;
requesting a portable copy of certain information;
objecting to or restricting certain processing;
withdrawing consent where processing is based on consent;
opting out of certain targeted advertising or data sharing where applicable; and
appealing certain privacy decisions where applicable law provides that right.

These rights may be subject to legal exceptions.

How to Exercise Your Privacy Rights

To submit a privacy request, email support@xuvoria.com with the subject line Privacy Request.

Please describe your request and provide sufficient information for us to identify the relevant account, order, or interaction. We may need to verify your identity before completing a request.

Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link included in those messages.

Even if you unsubscribe from promotional messages, we may still send non-promotional communications such as order confirmations, shipping notifications, customer-service messages, security notices, and policy updates.

Third-Party Websites and Services

The Services may contain links to third-party websites, applications, payment services, or social platforms. Their privacy practices are governed by their own policies. Xuvoria is not responsible for the independent privacy practices of third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, service providers, or legal requirements.

When the policy is updated, the revised version will be posted on the website with an updated revision date.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your privacy rights, contact:

Xuvoria LLC
Doing business as Xuvoria
Email: support@xuvoria.com
Phone: +1 585-215-0116
Website: https://xuvoria.com
Business mailing address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States