Contact Us

Contacting Us About an Order

To help us assist you quickly, please include:

Your full name
Order number
Email address used at checkout
A clear description of your question or issue

For personalization changes, contact us as soon as possible. Because our products are made to order, changes or cancellations may not be possible once production has started.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the details submitted with your order, please email us with:

Your order number
Clear photos of the full product
Close-up photos showing the issue
Photos of the packaging
A photo of the shipping label

Please keep the product and its original packaging until your request has been reviewed.

Do not return an item before contacting us. Unauthorized returns may not be accepted.

Shipping and Delivery Questions

Before contacting us about a delivery, please check:

Your shipping confirmation email
The tracking link provided
The shipping address entered at checkout
Mailrooms, porches, parcel lockers, reception areas, and other safe delivery locations
Household members, neighbors, or building management

Tracking may take several business days to update after a shipping label is created.

Personalization and Photo Uploads

For questions about names, dates, wording, colors, product options, phone models, or uploaded photos, contact us before placing your order whenever possible.

Customers are responsible for reviewing all personalization details before checkout. Information may be printed exactly as submitted.

For the best result, upload clear, well-lit, high-resolution photographs. Avoid screenshots, blurry images, heavily filtered photos, or files downloaded from social media.