Shipping policy

SHIPPING & DELIVERY POLICY

Effective date: [EFFECTIVE DATE]

Xuvoria works with trusted production and fulfillment partners to create and deliver personalized products. Products in the same order may be manufactured or shipped from different locations.

1. PRODUCTION TIME

All personalized products require production before shipping.

Estimated production times are displayed on individual product pages. Production time varies depending on:

• Product type.
• Personalization complexity.
• Order quantity.
• Design-proof requirements.
• Seasonal order volume.
• Production partner capacity.

Production time does not include shipping transit time.

Business days generally exclude weekends and public holidays observed by the relevant production or shipping provider.

2. ESTIMATED DELIVERY

The estimated delivery period consists of:

Production time + shipping transit time

Shipping estimates shown on product pages or during checkout are estimates, not guaranteed delivery dates.

Carrier disruptions, weather, public holidays, customs inspections, remote delivery locations, peak seasons, incorrect addresses, and other events outside our reasonable control may cause delays.

3. SHIPPING METHODS AND COSTS

Available shipping methods and charges are shown during checkout based on:

• Destination.
• Product type.
• Quantity.
• Package weight or size.
• Fulfillment location.
• Available carrier services.

Shipping rates may differ when an order contains products fulfilled by different production partners.

4. MULTIPLE PACKAGES

Orders containing multiple products may arrive in separate packages and on different dates.

You may receive more than one shipping confirmation and tracking number. Receiving only part of an order does not necessarily mean that the remaining items are missing.

5. ORDER TRACKING

When tracking is available, a shipping confirmation email will be sent after the package leaves the production facility.

Tracking may take several business days to display movement after a shipping label is created. A label-created status does not always mean that the package has been scanned by the carrier.

6. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for submitting a complete and accurate shipping address.

Please check:

• Recipient name.
• Street and house number.
• Apartment, suite, or unit number.
• City and state or province.
• Postal or ZIP code.
• Country.
• Telephone number when required by the carrier.

If an address appears incomplete, we may contact you for clarification. This may delay production or delivery.

Xuvoria is not responsible for delivery failure caused by incorrect or incomplete information submitted by the customer.

If a package is returned, refused, destroyed, abandoned, or delivered incorrectly because of customer-provided address information, additional production and reshipping charges may apply.

7. ADDRESS FORWARDING AND REDIRECTION

Once a package has shipped, we cannot guarantee that the carrier will accept a redirect, hold, or forwarding request.

Xuvoria is not responsible for loss, damage, or delay caused by a customer-requested carrier redirection after shipment.

8. LOST PACKAGES

A package is not considered lost solely because tracking has not updated for several days.

When a shipment is significantly past its estimated delivery date, contact us at [SUPPORT EMAIL]. We may ask you to wait for the carrier’s required investigation period before a replacement or refund can be approved.

9. PACKAGES MARKED DELIVERED

When tracking shows delivered but you cannot locate the package:

• Confirm the delivery address.
• Check entrances, porches, mailrooms, parcel lockers, garages, and other safe locations.
• Ask household members and neighbors.
• Contact the local carrier.
• Check with reception, security, or building management.

Contact us promptly if the package remains missing. We will review the available tracking and delivery information, but a delivered scan does not automatically qualify an order for a refund.

10. DAMAGED SHIPMENTS

If your package arrives damaged, contact us within 30 days of delivery.

Include photos of:

• The full product.
• The damaged area.
• The internal and external packaging.
• The shipping label.

Do not discard the product or packaging until the claim is resolved.

11. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, brokerage charges, or handling fees imposed by the destination country or carrier.

Unless expressly collected during checkout, these charges are the customer’s responsibility.

We cannot control customs processing times or declare an order at a false value.

12. DELIVERY RESTRICTIONS

Some products or carriers may not deliver to:

• PO boxes.
• Military addresses.
• Remote territories.
• Freight-forwarding addresses.
• Certain countries or regions.

Available destinations are displayed during checkout.

13. DELIVERY DEADLINES

Orders needed for weddings, graduations, birthdays, holidays, or other events should be placed early.

Xuvoria does not guarantee arrival by a specific event date unless an express written guarantee is provided for that order.