Legal notice

LEGAL NOTICE

Xuvoria is an online retail store operated from Vietnam.

Store name: Xuvoria
Operated by: DO THI XUAN
Business address: HA NOI, VIET NAM
Email: support@xuvoria.com

BUSINESS ACTIVITIES

Xuvoria designs, personalizes, markets, and sells made-to-order gifts, home décor, accessories, and event products.

Certain products may be professionally manufactured, printed, packaged, or shipped by trusted production and fulfillment partners. The manufacturing or shipping location may differ from our business address.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content displayed on this website is owned by or licensed to Xuvoria, including product designs, artwork, photographs, mockups, product descriptions, graphics, and website content.

This content may not be copied, reproduced, distributed, modified, republished, or commercially used without written permission.

CUSTOMER-SUBMITTED CONTENT

Customers who upload photographs, artwork, names, text, logos, or other content confirm that they own the content or have permission to use it.

Customers must not submit content that infringes copyright, trademark, privacy, publicity, or other legal rights.

We may reject or cancel orders containing unlawful, unauthorized, infringing, hateful, threatening, or otherwise prohibited content.

PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, images, dimensions, options, prices, production times, and shipping information accurately.

Final products may have slight differences in color, placement, texture, measurements, stitching, material, or finish due to screen settings and normal production processes.

PERSONALIZED PRODUCTS

Customers are responsible for checking all submitted names, dates, wording, photos, sizes, phone models, colors, options, and shipping details before placing an order.

Personalized and made-to-order products cannot normally be returned because of a change of mind. This does not affect customer rights when an item is damaged, defective, incorrect, or not as described.

PAYMENTS AND SHIPPING

Payments are processed through authorized third-party payment providers.

Products may be manufactured and shipped from different locations. Items from the same order may arrive in separate packages.

Estimated production and delivery periods are not guaranteed unless expressly confirmed in writing.

CONSUMER RIGHTS

Nothing in this Legal Notice or another Xuvoria policy limits mandatory consumer rights that cannot legally be excluded.

CONTACT

For customer service, privacy requests, intellectual property concerns, or legal correspondence, contact:

support@xuvoria.com