Shipping policy

Effective date: August 26, 2026

Xuvoria is a personalized gifts and home décor brand operated by Xuvoria LLC, a Wyoming limited liability company.

Xuvoria works with selected production and fulfillment partners to create and deliver personalized and made-to-order products. Products in the same order may be produced or shipped from different locations and may arrive in separate packages.

1. Production Time

Many Xuvoria products are personalized or made to order and require production before shipment.

For many products, production typically takes 3–4 business days. The estimate shown on the applicable product page should be reviewed before ordering because production time may vary by product.

Production time may be affected by personalization complexity, quantity, design-proof requirements, material availability, seasonal demand, and production-partner capacity.

Production time is separate from shipping transit time.

2. Estimated Delivery

Xuvoria ships throughout the United States. Selected products may also be available for delivery to Canada, the United Kingdom, and Australia.

After production is complete, standard tracked shipping to the United States generally takes 7–10 business days.

International delivery times vary depending on the product, destination, fulfillment location, and carrier. When international delivery is supported, available shipping options and rates will be shown at checkout.

Delivery estimates are not guarantees. Holidays, severe weather, carrier disruptions, remote delivery locations, peak-season demand, customs or security procedures where applicable, or other circumstances outside our reasonable control may cause delays.

3. Shipping Methods and Costs

Available shipping methods and shipping charges are displayed during checkout before payment is completed.

For United States orders, Standard Tracked Shipping is generally available at a flat rate of $5.99, unless a different rate is displayed at checkout.

International shipping rates vary by destination and product. Where international shipping is supported, the applicable shipping charge will be shown at checkout.

Shipping charges may also vary according to product type, order quantity, package size, fulfillment location, delivery address, and carrier availability.

4. Multiple Packages

Products included in the same order may be produced and shipped separately.

You may receive multiple shipping confirmations and tracking numbers. Receiving only one package does not necessarily mean the remaining items are missing.

5. Tracking

When tracking is available, you will receive tracking information after shipment.

Tracking may take several business days to update after a shipping label is created.

For international shipments, tracking updates may occasionally take longer while a package is transferred between carriers or processed through applicable customs or import procedures.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after production or shipment has begun.

Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

7. Delivery Delays

Carrier delays may occur for reasons outside Xuvoria's control, including weather, holidays, transportation disruptions, customs or security procedures where applicable, and peak shipping periods.

If we determine that an order cannot be shipped within the promised shipment period, we will provide notice and, where required by law, offer an appropriate revised date or cancellation of the affected unshipped item.

8. Lost Packages

If tracking appears stalled or a shipment may be lost, contact us at support@xuvoria.com so that we can review the shipment information.

Please include your order number and, if available, the tracking number when contacting us.

9. Packages Marked Delivered

If tracking shows delivered but you cannot locate your package, please check:

the shipping address used for the order;
mailboxes and porches;
parcel lockers;
reception or building-management areas;
household members; and
neighbors where appropriate.

Please contact us if the package cannot be located after these checks.

10. Shipping Destinations

Xuvoria currently ships throughout the United States.

Selected products may also be available for delivery to:

Canada;
the United Kingdom; and
Australia.

International shipping availability depends on the specific product and destination. Not all Xuvoria products are eligible for international delivery.

When delivery is available to your destination, the applicable shipping options and rates will be displayed at checkout.

If you would like to order from another country, please contact us at support@xuvoria.com before placing your order. We will be happy to check whether the product can be shipped to your destination and provide additional shipping information when available.

The availability of a country or region on the Xuvoria website does not necessarily mean that every product can be shipped to that destination.

11. Event Dates

If an order is needed for a wedding, graduation, birthday, holiday, or another scheduled event, please order early enough to allow for both production and shipping time.

Providing an event date in personalization details does not create a guaranteed delivery deadline unless Xuvoria expressly confirms a specific delivery commitment in writing.

For time-sensitive international orders, we strongly recommend allowing additional time for carrier transfers and any applicable import or customs processing.