How do I personalize my order?
Choose the available options and enter your personalization details on the product page before adding the item to your cart.
Please carefully review all names, dates, photos, sizes, phone models, colors, and wording before checkout.
Can I change or cancel my order?
To request a cancellation or change, email support@xuvoria.com as soon as possible and include your order number.
If production has not started, we will make reasonable efforts to cancel the order or update the requested details.
Will I receive a design proof?
Most products do not include a design proof unless this is specifically stated on the product page.
If a proof is included, production may begin after your approval. Additional revisions may extend the processing time.
How long does production take?
Many Xuvoria products are made to order.
Production time varies by product and is shown on the individual product page. Production time is separate from shipping time.
How long does shipping take?
After production is complete, standard tracked shipping to eligible United States addresses typically takes 7–10 business days. For more details, see our Shipping Policy.
Delivery times are estimates and may be affected by holidays, severe weather, carrier delays, remote delivery locations, or other circumstances outside our control.
Will I receive tracking information?
Yes. When tracking is available, you will receive a shipping confirmation email.
Tracking may take several business days to update after the shipping label is created.
Why did I receive only part of my order?
Products may be made and shipped by different production partners.
Items from the same order may arrive in separate packages with different tracking numbers.
What payment methods do you accept?
Available payment methods are displayed at checkout. Payment options may vary depending on the order and the customer's available checkout options.
Do you accept returns or exchanges?
Because our products are personalized and made to order, we do not normally accept returns or exchanges for a change of mind, incorrect option selection, or customer-submitted errors.
This does not affect your rights if the product is damaged, defective, incorrectly produced, or not as described. Please contact support@xuvoria.com before returning any item. If a return is required after the request has been reviewed, we will provide the applicable return instructions. For more information, see our Refund Policy.
What should I do if my item arrives damaged or incorrect?
Contact us within 30 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging and shipping label
- Whether you prefer a replacement or refund
Please do not return the item before contacting us.
What if I entered incorrect personalization or address information?
Customers are responsible for reviewing all information before checkout.
Contact us immediately if you notice an error. Once production or shipping has started, changes may not be possible, and additional production or reshipping charges may apply.
Where are Xuvoria products made?
Xuvoria works with trusted production and fulfillment partners in different locations.
The manufacturing and shipping location may vary depending on the product and delivery destination.
Where does Xuvoria currently ship?
Xuvoria currently accepts orders for delivery only to eligible United States addresses available at checkout.
How can I contact Xuvoria?
Xuvoria is a personalized gifts and home décor brand operated by Xuvoria LLC, a Wyoming limited liability company.
For questions about personalization, orders, shipping, replacements, refunds, or product issues, please contact us:
Email: support@xuvoria.com
Phone: +1 585-215-0116
Please include your order number when contacting us about an existing order.